• Swoop Velocity Valley Rotorua

    Our Guarantee

OUR GUARANTEE

HEALTH & SAFETY AT VELOCITY VALLEY

Velocity Valley is committed to providing a safe, enjoyable experience to all our visitors.

 

Safety Record

All of our activities have an impeccable safety record; Velocity Valley undergoes a number of auditing processes both internally and externally throughout the year.

Velocity Valley holds Qualmark GOLD

Which is Tourism New Zealand’s official stamp of quality approval. A Qualmark assessor will come on site annually to assess everything from systems, to customer service and safety practices, to ensure we are delivering the best possible experience to our visitors. Visit the Qualmark website for more information.

Equipment

All of our activities utilise and operate with tried and true industry standard equipment, to ensure that the highest level of safety is maintained.

Staff

Each activity at Velocity Valley has a different training programme in place to ensure the crew member that is looking after you is an expert at what they do.

The Legal Stuff

As a business, Velocity Valley has to comply with New Zealand legislation and we are regulated by the Department of Labour, under the Amusement Park Devices Act and Maritime New Zealand.

The entire park is covered by $NZD10m Public Liability Insurance. If you require a copy of the certificate, please download here. We also have available a copy of our Risk Analysis if required.

The Fun Stuff

Am I Too short? Too tall? Too fat? Too skinny? Too wide? Too Young? Too Old?……….The answer is NO you’re not, just follow these simple guidelines for each activity.

There is no minimum or maximum age requirement in order for our visitors to participate, however you do need to meet our health and safety standards for each activity as follows:

Swoop: Minimum height of 1 metre
Freefall Xtreme: Minimum age 5 years old. Maximum Weight 110 kgs
Agrojet: Minimum height of 1 metre
Shweeb Racer: Minimum height of 1.3 metres and maximum of 2 metres
Vertigo: Minimum weight 45kg and maximum 110kg.  Minimum age 10 years.

Minimum height required is 1m or 3.3ft. We have smaller Swoop harnesses for children and taller harnesses for adults. Please click here for more information about the Swoop.

Freefall Xtreme

Minimum weight required is 20kg, Minimum weight can vary depending on wind conditions. Minimum age 5 years old – click here to read more about Freefall Xtreme.

Agrojet

Minimum height is 1m tall or 3.3 ft – find out more about racing around the course with Agrojet.

Shweeb Racer

Minimum height is 1.3m tall or 3.6ft. Maximum height is 2m tall – click here to read more about the Shweeb.

Medical or Health Conditions

If you are pregnant, have a heart condition, neck or back problems, epilepsy, or a neurological disorder you should not participate in any of the above activities. You should seek medical advice first.

If you do have any queries that you would like addressed on a one-to-one basis before your visit, please contact Velocity Valley and we can consult our operations team based on your requirements.

Accessibility

Velocity Valley is fully accessible to those with physical disabilities. Our activities cater for a wide variety of abilities. Staff are available to assist where required.

OUR QUALITY STANDARDS

Qualmark is New Zealand tourism’s official quality assurance organisation, providing a trusted guide to quality travel experiences. Qualmark makes it easy for travellers to select high-quality places to stay, things to do, and ways to get around.

When you see a business displaying the Qualmark symbol you can be assured that the business has met stringent quality standards and environmental criteria – earning New Zealand tourism’s official quality mark.

Velocity Valley Adventure Park has carried the Qualmark accreditation for 19 years of operation. We are proud to be rated Qualmark Gold and continually strive to improve our business and environmental contribution.

  • “My son and I did the agrojet and swoop then my son did vertigo. We had so much fun, definitely 10 out of 10 for us. The staff were amazing, super friendly and great sense of humours. Thanks guys.”

    Juanita B
    February 2024

  • “This is definitely a MUST DO!! 💯 They have an awesome team that operate all the attractions in their park. We went to celebrate our friends birthday We all had a blast here and the amazing team of workers made it much more funnier. I would definitely recommend this place to everyone and will definitely go back again!”

    Jo P
    March 2024

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