• Rotorua Team Building Day

    Manaakitanga – Hospitality


A Māori concept that loosely translates to ‘hospitality’ – it is central to Māori society and inspires the way that travellers are made to feel welcome when visiting New Zealand. Within the Māori worldview, Manaakitanga can also represent respect, generosity, support and care for others which are all terms we live and work by.


We CARE for our customers and always take pride in delivering a premium service whilst putting safety above everything. We treat everyone with respect and support a multitude of charity and community organisations.


We SHARE our positive energy with others and help create long lasting memories. Our close team environment creates a family-like unit, which is then extended to our manuhiri (visitors). You may arrive as a visitor, but you will leave as Velocity Valley family.


We DARE you to let us be apart of your adventure journey. We will help you find your courage and confidence and celebrate your triumphs with you. Through this journey we hope to inspire you and others around you.


Every year we provide over $12,000 worth of park rides/vouchers which support nationwide charity and local community groups and schools. The donated vouchers assist with fundraising efforts as well as rewarding people for exceptional work they may have done through charity work. We are proud to be involved in actively supporting the following community groups:

  • Ronald McDonald House
  • Breast Cancer Pink Walk
  • Life Education Trust
  • AMJAZZ Dance Studio
  • Rotorua Cricket Association
  • Te Kura Kaupapa Maori o te Koutu
  • Race4Life
  • Lakes DHB – Support for Volunteers
  • Mountain Bike Ball
  • AMP SHow
  • Ronald McDonald Supper Club
  • Marist Rugby Club
  • NZ Womens Rafting
  • Love Soup Kitchen
  • Save the Kiwi Month
  • Toi OhoMai Student Walk
  • Koha 4 Kids
  • School for Young Parents
  • Matahui School
  • Kaharoa School
  • Rotary Ambulance Fundraiser
  • Mamaku School Gala
  • Youth Services Career Day
  • Cure Kids
  • Lynmore Gala
  • Lakeview Golf
  • Te Waiariki Purea Trust
  • Western Height High School
  • Rotorua Youth Centre
  • Rotorua Boys High Basketball
  • Rotokawa Primary School
  • NZ Depression Awareness
  • Child Cancer Foundation
  • ANZ Daffidol Day
  • Te Runanga o Ngati Pikiao Trust


All staff are proud members of the Manaaki Rotorua programme.  Manaaki Rotorua is a unique online customer service and destination training programme. With the focus around Tourism within Rotorua, our Pūrākau (stories) and history of Te Arawa (local Tribe), common Maori phrases and pronunciation. But more importantly this programme allows us to be the best possible advocates for Rotorua and provide our customers with the exceptional knowledge and add to their Rotorua journey.

“He aha te mea nui o te ao? He Tangata, he tangata, he tangata”.

What is the most important thing in the world? It is people, it is people, it is people.

  • “My son and I did the agrojet and swoop then my son did vertigo. We had so much fun, definitely 10 out of 10 for us. The staff were amazing, super friendly and great sense of humours. Thanks guys.”

    Juanita B
    February 2024

  • “This is definitely a MUST DO!! 💯 They have an awesome team that operate all the attractions in their park. We went to celebrate our friends birthday We all had a blast here and the amazing team of workers made it much more funnier. I would definitely recommend this place to everyone and will definitely go back again!”

    Jo P
    March 2024