To our valued customers,
We hope you; your family and friends are all safe and well.
Velocity Valley is committed to providing a safe, enjoyable experience for all our visitors.
COVID-19 Protection Framework (Traffic Light System)
As per Government announcements, following the move to the COVID-19 Protection Framework, visitors to Velocity Valley aged 12+ must show proof of vaccination via their My Vaccine Pass to gain entry to the site and enjoy our rides (children under the age of 12 are exempt).
It’s also important you scan in with the COVID Tracer App upon arrival and wear a face covering when walking around our site or spectating.
Thank you for your patience in these trying times. Our Kiwi crew look forward to seeing you and sharing our Velocity vibes. If you have any further questions, please feel free to contact our friendly team.
Stay safe, stay positive and thank you for supporting a locally owned and operating business.
Refund and Rescheduling Policy:
Please note that we have a no refund policy but that is because we have a rescheduling policy.
When purchasing tickets and vouchers directly from our website or over the Velocity Valley counter, the items have a validation period of 12 months from date of purchase.
If for some reason you are unable to experience the rides you have purchased on the selected day, you can reschedule them for a later date. Or, you can transfer the voucher in full to another person/name. Please contact us directly to arrange this transfer.
Activity Ride selection can be made once onsite – too easy. We welcome you to redeem your voucher anytime between our operating hours. Please note that these will differ from time to time due to the impact of COVID-19. Please visit our Contact Us page for the most up-to-date operating hours.