To our valued customers,
We hope you; your family and friends are all safe and well.
The New Zealand government announced on 21 Sep 2020 that Auckland would be moving to alert level 2 whilst the rest of the country would be moving to alert level 1. We will continue to operate as per our advertised opening hours CLICK HERE. However, during the school holidays will be operating Monday – Sunday, 9am-5pm. We encourage you, our manuhiri/visitors, to continue contact tracing sign-in for your own protection. We are committed to sharing the Velocity love and good vibes on the days we are open.
We will be operating under the following guidelines:
- All visitors entering we encourage you to contact trace via the QR Code provided or the manual form on the counter.
- Please use the hand sanitizer provided around the park.
- Any persons with Covid-19 symptoms please refrain from entering the premises.
Thank you for your patience in these trying times. Our Kiwi crew look forward to seeing you and sharing our Velocity vibes. If you have any further questions, please feel free to contact our friendly team.
Stay safe, stay positive and thank you for supporting a local owned and operating business.
Refund and Rescheduling Policy:
Please note that we have a no refund policy but that is because we have a rescheduling policy.
When purchasing tickets and vouchers directly from our website or over the Velocity Valley counter, the items have a validation period of 12 months from date of purchase.
If for some reason you are unable to experience the rides you have purchased on the selected day, you can reschedule them for a later date. Or, you can can transfer the voucher in full to another person/name. Please contact us directly to arrange this transfer.
Activity Ride selection can be made once onsite – too easy. We welcome you to redeem your voucher anytime between our operating hours. Please note that these will differ from time to time due to the impact of COVID-19. Please visit our Contact Us page for the most up-to-date operating hours.