To our valued customers,
We hope you; your family and friends are all safe and well.
Velocity Valley is committed to providing a safe, enjoyable experience for all our visitors.
COVID-19 Protection Framework (Traffic Light System)
As at 25th March 2022, manuhiri (visitors) to Velocity valley will no longer need to scan in via the Covid-19 Tracer App. From Monday 4th March manuhiri will no longer be required to show their My Vaccine Pass, we welcome all vaccinated and non-vaccinated manuhiri to the park.
However, we will require all persons to wear their face masks to protect themselves and others to limit the spread of the virus. Mask wearing applies to those who are participating on rides and those spectating.
Thank you for your patience in these trying times. Our Kiwi crew look forward to seeing you and sharing our Velocity vibes. If you have any further questions, please feel free to contact our friendly team.
Stay safe, stay positive and thank you for supporting a locally owned and operating business.
Refund and Rescheduling Policy:
Please note that we have a no refund policy but that is because we have a rescheduling policy.
When purchasing tickets and vouchers directly from our website or over the Velocity Valley counter, the items have a validation period of 12 months from date of purchase.
If for some reason you are unable to experience the rides you have purchased on the selected day, you can reschedule them for a later date. Or, you can transfer the voucher in full to another person/name. Please contact us directly to arrange this transfer.
Activity Ride selection can be made once onsite – too easy. We welcome you to redeem your voucher anytime between our operating hours. Please note that these will differ from time to time due to the impact of COVID-19. Please visit our Contact Us page for the most up-to-date operating hours.